Welcome to Attunga Falls Creek

We thank you for choosing to stay with us. 

Please read through this document as we have done all we can to answer your questions.

Firstly, we suggest you follow the following link that will explain the details of getting to Falls Creek and to the lodge during winter. Watch the video that explains the process in detail.

https://www.fallscreek.com.au/plan-your-trip-winter/getting-here-winter/

After Covid 19 we made some changes that are outlined below: 

We can
•    provide you with a comfortable stay,
•    ensure your needs are met
•    help with any information that you need in these new times at Fall Creek
•    provide a positive outlook and smile 

We cannot
•    have early arrivals or departures and all baggage to be left in your car until check in time.
•    storage prior to arrival or after departure as we need to clean after the previous guests and do more than normal. You can leave your bags outside the ski room on the level below the front entrance if really needed. 

Please do not enter the building during this time.

So please if you are up early, go for an explore but please do not arrive at the lodge early as we have extra workload that we will have manage to ensure you are safe. Please understand this current requirement.

Check in time is 4pm and check out time is 10am. While we would love to do early check in and late checkouts, we cannot always provide these as we do need to ensure that we get the rooms ready for the next guest and clean after the previous people have left. We cannot store your luggage prior to check in and after checkout but you are welcome to leave them in a safe area near the ski room on the outside of the building. 

But please be aware that it can get very full so we do ask that you arrive later in the day so we can properly look after you and quickly remove your gear on departure so that we can have the room as well.

We also suggest travel insurance to ensure coverage for unforeseen situations where you will be covered. This includes and not limited to personal injury, and cancellations out of your control and not covered under our cancellation policy. Examples include natural disasters and airline delays.

Water
Falls Creek is rated in the top 3 dinking waters in Victoria. So, to reduce waste and help the environment we recommend that you do not bring bottled water, instead bring a water bottle and fill with this top-rated drinking water during your stay. We also have filtered from our taps in the restaurant dining area. Why not tap some of this natural resource home with you at the end of the trip. You won’t be disappointed. 

Some Questions

Do I need to bring my own Linen?
No, we supply all the linen in all rooms and apartments and tis includes towels and pillows for each bed.

Food
All twin and double lodge rooms, Queen and Spa suites includes seasonal breakfast in the tariff and is available daily between 7:30am and 9am.

For apartments you supply your own food but are welcome to join us in the dining room for breakfast. We ask that you book this the evening before to ensure we can cater for the extras people. The cost for cooked breakfast is $25 per adult and $20 for Children or continental is $16 per adult and $10 per child subject to availability in peak periods.

The Restaurant is available for all guest during the operating period from 5:30 - 9pm daily with the bar opening from 4pm till 11pm based on how busy we are. Bookings are suggested for the restaurant to ensure places are reserved. This is during peak periods.

Cooking Facilities
Apartments have a fully functional kitchen in each apartment. There are no cooking facilities for the lodge rooms or queen suite rooms. The Suites rooms have tea and coffee facilities with the lodge rooms having access to the Tea and coffee facilities in the dining area daily. Cooking in rooms is prohibited as these may activate the fire alarms and a call out fee of $1000 could be incurred.

Can I add an extra person to my room?
As the tariff is based on the number of people specified in the booking, hence we need to know if there are extra people staying to cover costs of heating and taxes payable to the resort etc. Also, from a safety point of view we need to know how many people are in house at any time in case of an emergency. Extra people even if they do not take up room need to be accounted for with every room having a maximum capacity.
If extra people are found in the rooms, we do have the right to terminating your stay and involving police in the matter as we need to ensure that we meet legislation and the requirements of our lease with the resort and the bed taxes we pay.

Wi-Fi
We provide free of charge Wi-Fi for our guests. We provide you with all the usernames and passwords on arrival. the internet on the mountain is limited an most likely not suitable speed for many applications.

Laundry
A guest laundry is available for you to use on level 2. Between 5pm and 10pm daily. We do inhouse laundry and generally have this finished by either Monday afternoon or Saturday afternoon. The washing machine is free to use, and powder is in the area, but the dryer is coin operated. 2 x $1 for 30 minutes. For small loads this should be sufficient but larger loads will be 1 hour.

Snow Chains
During the normal winter season (June to Oct), regulations require all vehicles travelling in the snowfields to carry snow chains for their wheels and fit them as directed. These are fitted to the drive wheels; and only when there is snow on the road. The road may be clear without any snow on arrival, but it may snow during your stay. Fines are expensive for not carrying chains and it is also a criminal offence for not following signs on the road. There are plenty of hire places at Mount Beauty, but if arriving late it might be advisable to organize before this point of time.

Resort Entry Fees
During the winter period, all vehicles entering the Alpine Resort are required to pay a resort entry fee. Visitors 65 and over receive 20% discount on all Resort Entry Permits (including Day, Night and Season Permits) with no restrictions on the ages of other passengers in the vehicle. proof of age and ownership of the vehicle must be provided for issue of the Permit.
Season Vehicle Permits providing unlimited access to the resort are available for $617, with Over 65's Season Permit at $495. A day trip pass is $67 per day.

2025 Pricing:
LENGTH OF STAY   PRICE
Day Trip    $67.00
2 Days     $134.00
3 Days     $201.00
4 Days     $268.00
5 Days     $335.00
6 Days     $402.00
7 Days      $469.00
8 Days     $536.00
9 Days     $603.00
10+ Days (Season Pass) $617.00

These fees are collected by the Resort Management and are used to cover the costs associated with snow-clearing from the Road and Car Park areas; the provision of Public Day Shelters including public toilets and showers, and Ski Patrol (the on-slope Safety and First Aid service). If you choose to travel by bus, then you do not need snow chains, and any Entry Fee is included in your Coach Fare. 

Access to Attunga Alpine Lodge and Apartments
Attunga is centrally located within the Falls Creek Village, and we suggest taking the over snow transport to the lodge. During periods where the roads are clear you can drive to the lodge outside the dedicated winter season.

Accommodation Transport Service
Our village is a unique Ski-in, ski-out environment so between June and September the village is closed to vehicles. During these time accommodation transfer service (ATS( is in operation to transport you and your luggage to and from your accommodation. The roads are not cleared of snow and are closed to normal vehicles. In order to easily transport guests from the main road/car park area, an Oversnow Transport Taxi is available. The Accommodation Transport service charges as a guide for Winter 2025 were:

2025 Pricing:
Trip     Price
Adult Return  $52
Adult One Way     $35
Child (6 - 17) Return    $35
Child (6 - 17) One Way    $27
Family Pass (2 adults 2 children) - Return   $145
Family Pass - One Way    $100
Excess Luggage $10 per bag
ATS luggage transfer season pass $250
Taxi Service One Way (up to 10 passengers - no luggage)    Minimum charge $50 or $10 per person
Taxi Service Two Way    Minimum charge $100 or $20 per person
Child 5 and Under (no luggage)    Free

ATS Hours of Operation:
Day   Times
Saturday to Thursday    8am - 10pm
Friday    8am - Midnight
Guests are not required to use this service; however, walking uphill with luggage to the Lodge can be exhausting. We recommend at least one or two guests and small children use the transport with the entire luggage and the others can walk to the lodge.

Weather and Snow Conditions
In the Alpine Areas, the weather can change very quickly. It can snow during any month of the year depending on weather patterns. Or we can lose the snow quickly especially in springtime and if it rains. Our position high in the Victorian Alps ensures that Falls Creek receives abundant natural snow, but when Mother Nature doesn’t come to the party, we simply make our own.

Ski Lift and Lessons
Visit www.fallscreek.com.au for ski lift & lesson information.

Ski/Snowboard and Clothing Hire
On Mountain at Falls Creek Discounts are available to you as a guest staying at Attunga Alpine Lodge. We recommend one of the following in order of closeness to the lodge.

Halley’s Ski Hire http://www.halleysskihire.com.au (100m)
Central Snow Sports http://fallscreek.centralsnowsports.com.au/hire If booking your ski gear online (300m)
Yogi’s Ski hire http://www.yogifalls.com.au or phone 03 5758 3377 (310m)

Winter Activities
Falls Creek is an alpine mecca for activities, across both winter and summer months. Find your perfect activity for your trip.

SKIING & SNOWBOARDING
With the largest ski field in Victoria, Falls Creek offers terrain to suit every skier or boarder with over 90 runs accessed by 14 lifts. Come join a lesson with one of our experienced instructors or try something different and go night skiing. 

CROSS COUNTRY SKIING
Cross Country Touring allows you to explore more of our beautiful alpine environment, by gliding on fast corduroy trails or venturing to new off-piste terrain in the National Park.

TOBOGGANING & SNOWPLAY
Tobogganing is a great way to enjoy the unique thrill of racing down the mountain for all ages. Why not challenge your family to building snowmen or have a snowball fight with friends.

SNOWSHOEING
The newest way to experience the beauty of Falls Creek and explore the unique alpine environment, snowshoes are easy to use and perfect for the whole family.

WINTER TOURS
Experience the backcountry terrain of Falls Creek with an experienced local guide, or spend an exhilarating afternoon on a snowmobile tour. Check out the tours on offer at Falls Creek.

NIGHT SKIING
Not finished with skiing after the sun goes down? On Wednesday and Saturday nights, Wombats Ramble lights up to keep you making turns while the mountain prepares to sleep.

TERRAIN PARKS
Falls Creek is one of Australia’s top freeride, freestyle & slopestyle destination for skiing and snowboarding. With a variety of parks and lines for everyone, from beginner to the elite pro.

NIGHT SHOW
Thursday nights come alive at Falls Creek during July and August with an exciting fireworks and ski/snowboard show in the Village Bowl from 7pm.

Other Information
Supermarket - Foodworks Located at the bottom of Halley’s Express chairlift, in front of Slalom Day Carpark. 8am - 7pm, 7 days during Winter If you shop before 3pm they will deliver your groceries to your lodge before 6pm. Delivery is free if you spend over $100. Under $100 will incur $5 flat rate delivery charge. ATM located in the building (only one on the mountain)

Post Office
Falls Creek Post Office is open year-round in its Slalom Plaza Location. Located directly in front of Foodworks alongside the stairs to Slalom Plaza (inside the old Visitor information Centre building). Open 9.30am – 5pm Monday to Friday.

Community Gym
Located two doors down from Foodworks Supermarket in the St Falls complex (Slalom Plaza) Open from 6:00am to 10:30pm every day. Access is by combination which is provided upon payment. Memberships for the gym can be obtained by visiting the next-door Visitor Information Centre

Medical Centre
The Falls Creek Medical Centre is located on the Bogong High Plains Rd, close to the bottom of the Gully Chairlift. You can contact the centre by calling (03) 5758 3238. Open every day during the snow season between 10am – 12.30pm and 2.00 – 5.30pm All after hours phone calls are directed to a mobile number; be prepared to write down instructions. An ambulance is available on the mountain The nearest pharmacist is in Mt Beauty but some non-prescription items are available from the Falls Creek Medical Centre.

Fuel/petrol station
Falls Creek does not have a fuel station. Mt Beauty fuel stations are closest open from 7am – 7pm all year round. The RACV runs emergency operations 24 hours a day 7 days a week during the season.

Drones
Falls Creek adopted the Civil Aviation Safety Authority (CASA) position and regulations around using Drones – which means you cannot fly such devices on the resort. If you are certified by CASA and lodge with them and the resort your request to operate a drone, then for commercial or promotional activities we can issue a permit.

Cross country skiing
The Falls Creek Nordic Centre is located at Windy Corner. Lessons, training and ski hire is available from here Home base for the Australian National Cross-Country Team Includes 65km of groomed trails around the Bogong High Plains A large XC race ‘The Hoppet” is held here bringing many international competitors to the mountain.

Please speak to one of our helpful staff when making you accommodation booking or enquiring about equipment hire. We look forward to helping you enjoy your time at Falls Creek.

If you have any further questions, please give us a call on (03) 5758 3255.